TERMS OF SERVICE FOR U1 PINLESS CALLING SERVICE
These Terms of Service constitute the agreement ("Agreement") between U1pinless ("we", "us", "U1pinless") and the user ("you", "user" or "Customer") of U1pinless calling services and any related products or services ("Service"). BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UNDERSTAND FULLY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

1. Customer Information. The customer is responsible to maintain his/her contact information and address current in the U1pinless database. This can be either done by the customer himself/herself by visiting his/her account at www.U1pinless.com or by calling U1pinless Customer Support.

2. Service Outages. Customer’s existing third party provided telephone/cell phone services is essential to access U1pinless calling service system. So normal functioning of customer’s local telephone or cellular service is a pre-condition for accessing all U1pinless services.

3. Availability of the Service. U1pinless service is currently available for customers in USA to make ONLY outgoing overseas calls.

4. U1pinless Calling Service is Not a Substitute for Your Local Telephone Service. U1pinless service is NOT a substitute for customer’s local telephone service and so U1pinless service does NOT support emergency calling service e.g. 911, 999, 112, 132500.

5. Service Distinctions. Important distinctions exist between traditional telecommunications service and the service offered by U1pinless. The service is subject to different regulatory treatments compared to pure telecommunications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.

6. Payment/Recharge. U1pinless service is a pre-paid service and is available to customers for use as long as there is a credit balance in customer’s account. A customer is expected to replenish his/her credit balance from time-to-time by using credit/debit card. Alternatively customers may setup their account for ‘auto recharge’, an optional and free service, to avoid repeated manual recharge. Customers may recharge their account (manual or auto) either on line by logging on to his/her account at www.U1pinless.com or by calling U1pinless customer service at 1(678)  325 3850.

7. Settlement of Negative Balance Situation. On rare occasions negative balance in customer account may occur due to simultaneous calls made from more than one registered telephone numbers of the customer’s account when the account balance is very low. In such rare situation the negative balance amount will be recouped from the next recharge amount of his/her account.
8. Rounding of Calls. Fractional calls will be rounded up to the next minute e.g. a 12.4 minute call will be rounded to 13 min for billing.

9. Return Policy. In case the customer wants to close his/her U1pinless account U1pinless will refund any unused portion of the customer’s credit balance less $5.00 cancellation fee. This is applicable for initial payment only. For balance of recharge money the customer should use up the balance fully by making calls and cannot claim refund.

10. Rate Change Notification. Official means of communicating all rate changes to customers will be by posting on the web site http://www.u1pinless.com/rates.php. Customers are advised to monitor rates on the web from time-to-time. Rate changes may occur without any prior notice.

11. Access Numbers. U1pinless provides many access numbers in most of the countries in serves but still cannot ensure providing local access numbers for all customers. If a customer does not find a U1pinless access number that is within his/her local calling area he/she is advised to (a) use phones/cell phones those have nationwide free dialing facility, (b) change plans for the local phone to access U1pinless service or use toll-free access number as explained in paragraph 12 below.

12. Toll Free Access and Fees. Though there are toll free access number available for the customers, the use of this will bear a per minute toll free access fees in addition to the regular call rates. Current Toll Free access fee information is available at FAQ section at http://www.u1pinless.com/FAQ.php.

13. Change of Account Number. The account number is the customer’s first registered telephone number and it cannot be changed by the customer. Only in exceptional cases this may be considered and the policy related to this is provided in the FAQ section. All other registered numbers may be changed by the customer.

14. Charges and Fees/Taxes. U1pinless service rates do not include any duties, sales, use, value added, excise, federal, state, local, public utility or other taxes. All such taxes if applicable shall be charged to the customer along with the charge for the calls made unless the customer provides U1pinless with an appropriate exemption certificate. Some details are as follows:
(a) There is NO account opening fees, connection fees, and account maintenance fees.

(b) Fees for the Use of Toll Free Access. Information on this is available at FAQ section at http://www.u1pinless.com/FAQ.php and is applied in addition to the published rates.

(c) Payphone Service Fee. There will be a fixed fee of 88 cents per call made using payphones and phones in public places etc.

15. Quality/Connectivity and Billing Issues. The U1pinless service is an ‘Information Service’ based on VOIP technology and is provided on BEST EFFORT basis. U1pinless does NOT guarantee the quality of such VOIP service to match that of conventional circuit switched PSTN service because that is technically infeasible. It is important that the customers be aware of this distinction. Customers must dispute any charges for the services used in writing (email accepted) to U1pinless within thirty (30) days of the date of the charge or the customer waives any objection. Written statements disputing charges must be sent to: support@u1pinless.com.

16. Reporting an Unresolved Charge Dispute with Credit Card Company. While great care has been taken in the development of U1pinless system to avoid such situation, we recognize our valued customer’s right to report unresolved disputes on charges to his/her credit card company. However we strongly suggest the customer to view his/her purchase activity online and crosscheck with relevant credit card bill. U1pinless sincerely wishes to maintain good and lasting relationship with its valued Customer and so it is advised that the customer first discuss the transactions in question with U1pinless through Customer Support at 1(678)  325 (from USA), or by email at support@u1pinless.com. U1pinless maintains detailed log on every call made and every payment transaction by every customer for one full year. So we do not see any reason for any dispute not being solved by mutual discussion. If in case of dispute based on incorrect information is reported by the customer to its credit card company and is proved to be so, the customer agrees to be charged a $75.00 processing fee per erroneous dispute from his/her credit balance with U1pinless. In case of shortage of fund in customer’s account the balance may be collected from the customer through legal action, if needed. Excessive number of disputes may result in the cancellation of the customer account.

17. Use of Promotion Code to Open Account and Privacy. By entering/using a promotion code of a referrer while opening U1pinless account you understand that the specific referrer, if he happens to be a U1pinless marketing partner, will have access to certain information on your account like name, email address, U1pinless account telephone number, recharge dates, and amounts. U1pinless marketing partners are legally obligated to handle such information with strict confidentiality.

18. Privacy Policy. U1pinless will not divulge any personal demographic or call log information to any other party. The only exception is if the request for such information is backed up by court order.

19. Display of Call Log. U1pinless displays call log for a maximum period of 60 revolving days on line in the secure website that customers may log on and see. U1pinless will not be able to provide call log that is more that 60 days old.