Q 1. What is U1 Pinless calling service?

Pinless calling service is a long distance/overseas calling service that relieves the callers of the trouble of dialing 10 to 12 digit PINs every time they attempt to make a call. The caller just has to dial the access number followed by destination telephone number. It is that simple. There are other conveniences that come standard with Pinless service that is explained below.

Q 2. How Pinless service differs from ordinary calling card service?

U1 Pinless Pinless calling service is by definition NOT a 'calling card' service. There is no PIN to enter. The advantages of Pinless calling service are many compared to ordinary calling card service. Some of the important ones are mentioned below:

No need to enter PIN every time a caller attempts to make a call.

Unlike calling card service Pinless calling service requires customers to maintain account with U1 Pinless. This helps ensure total transparency of billing and charges, ensures accountability of U1 Pinless to its valued customers.

Customers can monitor their call logs online.

Balance of Pinless calling accounts NEVER expires; there are no connection fees or hidden cost.

Q 3. Is Pinless calling service a pre-paid service?

Yes, Pinless calling service is a pre-paid calling service. The users have to refill their account balance when depleted to continue making calls.

Q 4. Is there need to change my current telecom service provider?

No, U1 Pinless service can be used from any phone and there is absolutely no need to change local telecom service carrier. Using U1 Pinless calling service requires dialing around your current carrier. This is done by dialing U1 Pinless access number followed by your destination number.

Q 5. Can I use U1 Pinless calling service from outside the U.S.A.?

U1 Pinless calling service is available from within USA.

Q 6. Is there a need to open an account for Pinless calling service?

Yes, a customer has to open an account to use the U1 Pinless calling service.

Q 7. Are there any end user contracts?

No, There are no contract no term-liability or credit checks. Customers have to agree to certain terms and condition before opening account.

Q 8. How to open an account with U1 Pinless calling service?

There are three convenient ways to open U1 Pinless calling service account as follows:

Open account online: Visit www.U1Pinless.com, click on 'Just Click SignUp ' tab and perform easy to follow account opening procedure.

Open account by calling customer service: Call U1 Pinless customer service at 1(678) 325 3850.

Open account by visiting U1 Pinless agents: Visit a local U1 Pinless agent and ask them to help you open a U1 Pinless calling service account. A list of such agents is listed at www.U1Pinless.com.

Q 9. When I can start using my account?

Your account will be activated within few hours. To immediate activation please call customer care service. You can start using your account immediate after activation. You will be notified by email your account information and user instructions.

Q 10. How to Recharge U1Pinless calling account?

Recharging Pinless calling service account is simple and can be done as follows:

Recharge online by credit card: This is the most convenient way of recharging. Just visit www.U1Pinless.com, log on to your account, click the 'Recharge' tab and follow the simple set of instructions there in.

Recharge by calling customer service: Call customer service at 1-678-325-3850 and request for recharging your account. You will require a valid credit card to make payment.

* Cards accepted by U1 Pinless: Master Card, Visa Card, Discover Card

Q 11. How do I protect my credit card information?

The highest level of industry-standard SSL encryption protects your information submitted on our web site. All web forms and the U1 Pinless systems use 128 SSL encryption to protect your data like credit card numbers, customer information and password. U1 Pinless DO NOT save your credit card information, payment processing system just pass all information to bank over SSL secured virtual terminal.

Q 12. Is there any monthly charge or minimum usage fee?

No. There is no minimum usage level, no monthly charge. You only pay for the calls you make.

Q 13. What is Registered Number?

Registered Numbers are your designated telephone numbers (land and/or cell phones) from that you want to use U1 Pinless service. At least one and unlimited telephone numbers may be registered as your "Registered Numbers".

Q 14. What is Account Phone Number?

Account Phone Number is your telephone number that is registered at the time of opening your account. You can NOT change your "Account Phone Number" once registered. We recommend that you choose a telephone number that you use most and is not likely to change as your Account Phone Number. It could be your cell phone or land line.

Q 15. Can I change my Registered Number?

You can change all Registered Numbers LESS the first one that you designated as "Account Phone Number".

Q 16. How Pinless service works?

The account holder dials an access number and when prompted dials the destination number, it is that simple. If account pre-paid balance has nearly depleted, the system will prompt for recharging the account.

Q 17. How to inquire about your current account balance?

Each time you call the access number, you will be told the balance on your account. There are several other ways to inquire about your current balance as mentioned below:

If balance announces preference is disabling for your account, dial 123 when prompted to enter destination number.

Log on to your U1 Pinless account online and see current account balance.

Q 18. What is speed dial?

Customers can register upto 99 different telephone numbers as speed dial number per account. These are the frequently called numbers. Use speed dial to avoid having to dial full destination numbers. Customers just have to dial the U1 Pinless access number and then the speed dial number that corresponds to the destination number desired to be called.

Q 19. What is HOT number?

Hot number feature is a very user friendly and popular feature available to U1 Pinless customers at no extra cost to make calls to most frequently called numbers without actually having to dial the destination number. Hot Number is a local access number which if dialed; the destination number set i.e. mapped by the account holder corresponding to that hot number is dialed automatically.

Q 20. Is there any hidden cost?

There is absolutely no hidden cost of any sort. The account balance will never expire, no connection fees, monthly or any periodic account maintenance fees.

Q 21. Can I see call log?

Yes, the account holder can see and monitor his/her call log for the past three months. This feature is available 24/7 online from anywhere in the world.

Q 22. How can I know if my account has been recharged?

By inquiring about current balance following a recharge. You will get an email notification for successful recharge.

Q 23. Can I use different language for different Registered Number?

Yes, you can customize IVR language for each Registered Numbers.

Q 24. Can I change my HOT number?

Yes, the hot numbers may be changed by the account holder any time by logging on to account on line or by calling customer service.

Q 25. Does taxes and fees apply to the calls made through U1 Pinless service?

Yes taxes and fees apply to calls.

Q 26. Is there extra charge for using toll free access?

Yes a toll free surcharge of 1.85 cents per minute is applied on all calls accessed through toll free numbers.

Q 27. Do you have customer service center?

Yes we have customer care service. You may communicate with customer care by either email to support@u1pinless.com and by calling 1 678 325 3850

Q 28. How to avoid 1 minute calls?

When you dial a number you will hear a Beep sound after the call has been established or appears to have been established. The beep sound indicates that the billing has started. However if you cannot talk then hang up within 10 seconds of hearing the beep sound to avoid being charged for 1 minute call. Simply press *0 (star then zero) to redial the number within 10 seconds following the beep. Not only this will avoid 1 minute call being logged but at the same time your intended number will be redialed automatically.

Q 29. I cannot get access to the system even if I dialed the correct access number?

This is mainly caused due to caller ID of your telephone being blocked. If your caller ID is blocked there is no way U1Pinless system can identify your telephone as a registered number of a current account holder. In such case please unblock your caller ID and dial your access number again.

Q 30. Can I make calls with blocked caller ID?

No, you cannot call with the caller ID of your phone blocked. See also answer to Q30.

Q 31. Can I Dial 911 using U1 Pinless service?

U1 Pinless is a long distance/international call service provider and is NOT a local service provider. So you cannot dial 911 using U1 Pinless service.

Q 32. Will my local telephone service provider charge me long distance service for calls made to a U1 Pinless access number?

It depends on the contracted rate plan between you and your local service provider and nothing to do with U1 Pinless. U1 Pinless service starts from the U1 Pinless access point you dial in. U1 Pinless provides over 135 different local access numbers to facilitate our customers to assess U1 Pinless system free of charge. You may clarify with your local service provider if there is any long distance charge associated with calling a particular U1 Pinless access number.

Q 33. I am not receiving or missing U1 Pinless emails, why it happens and how to solve the problem?

Some email hosts like Yahoo, gmail by default tend to identify auto-generated emails as spam and dump those into Junk or Bulk folder of your email. For missing U1 Pinless emails please look into your email's 'Junk' or 'Trash' folder. If you have installed Anti-Spam filters or software on your email service, please ensure that legitimate emails from info@u1pinless.com is not falsely identified as spam or junk.

Q 34. Can I change my account phone number?

No, as a general policy you cannot have your account phone number changed. The only exception is if you no longer own that phone number and the account was opened at least three months earlier. In such cases U1 Pinless will manually change the account phone number with a $2 administrative charge plus deduction of any $2 account opening and/or $2 referral bonuses received by you at the time of opening that account.